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How to Cancel Your Three Contract

By Lulu Meade

If you’re looking into cancelling your Three contract, we’re here to make the process as easy as possible! Check out this post for all the information you need to cancel your phone contract, and your options moving forward.

phone contract options

Cancelling and keeping your number

If you’re cancelling your Three contract to Move to a new provider and want to keep your phone number the same, then you need to get your hands on a porting authorisation code, or PAC. A PAC is simply a combination of letters and numbers, used as an identifier that allows you to retain your number when you swap operators.

To get your PAC from Three, you can either call ‘333’ (from a 3 number)- 0333 338 1001 otherwise, or complete the online form here. Another super easy way to get your hands on a PAC is to text ‘PAC’ and your date of birth in the format ‘DDMMYY’ to the number 65075 and Three will text you back with all the details you need.

It’s important to note that your PAC is only valid for 30 days!

Cancelling without keeping your number

If instead you’re happy to lose your number, you’re still going to need to get in touch with Three. Instead of a PAC you’re going to need to get your hands on a STAC, a Service Termination Authorisation Code. Just like PACs, a STAC will only be valid for 30 days

To get your STAC online, you need to complete this form or you can call ‘333’ from a 3 number or 0333 338 1001 otherwise. To do so by text, send ‘STAC’ and your date of birth in the format ‘DDMMYY’ to 75075 and Three will text you back with all the details you need.

Just like a PAC, STACs are only valid for 30 days.

Cancelling without moving to another provider

If you want to cancel your Three contract without moving to another provider, you won’t need either a PAC or STAC code. To do so, you need to call Three on either ‘333’ or ‘0333 338 1001’ (the former if you’re ringing from a Three number). Bear in mind that you need to allow 30 days’ notice for your number to be cancelled and billing to cease.

Final notes

If you’re on a Pay As You Go phone contract, any credit you have remaining on your account will be lost when you switch providers.

If instead you’re on a Pay Monthly contract, you should receive one final bill after you have cancelled which will act as confirmation of your cancellation.

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