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#how_to_cancel

How do I Cancel My PureGym Membership?

By Kirthana Devaser

Whether it’s freezing your account due to lockdown or cancelling your fixed term membership because of the transition to home workouts, I’ve got you covered on how to cancel PureGym Membership.

Cancelling Fixed Term Membership

Step 1

Get in touch with Member Services at member.services@puregym.com and let them know you would like to cancel your membership.

If you are cancelling within 14 Days, the full pro-rata amount will be refunded. However, after 14 Days, PureGym will refund 50% of the pro-rate amount.

Cancelling Direct Debit Monthly Membership

Step 1

Log into the Member’s Area linked here.


Step 2

Click the ‘profile’ tab.


Step 3

Scroll down to ‘Cancel Your Membership’ and select this option


Step 4

Follow the instructions to cancel

If the online cancellation option is unavailable to you, please cancel directly through your bank. This must be done at least three working days before your next payment.

Freezing your PureGym  Membership

If you are looking to only take a break from the gym, you can do so by freezing your membership for a month for free.  Here’s how to freeze it:

Step 1

Log into the Member’s Area linked here.


Step 2

Click the ‘profile’ tab.

Step 3

Scroll down to ‘Freeze Your Membership’ and select this option


Step 4

Follow the instructions to freeze

Take note, if you are worried about lockdown or gym closure, you will NOT be charged for this period. More details will be communicated to you by the gym via email.

I hope this guide helps you through your journey of cancelling your PureGym Membership! If you are looking to keep better track of your subscriptions and bills, download Nova today to begin your financial wellness journey. Links are below, good luck!

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